Withdrawal times on Koww depend on the method used and whether your account has been verified.
bKash & Nagad: Verified accounts typically receive funds within 15–30 minutes. During peak hours, it may take up to 2 hours.
Rocket: Between 30 minutes and 4 hours.
Bank transfer: May take 24–48 hours depending on your bank.
Minimum withdrawal: The minimum withdrawal via bKash/Nagad is ৳500. For bank transfers, the minimum is ৳1,000.
Important: KYC verification must be completed before your first withdrawal. If verification is pending, your withdrawal request will be held. There are no hidden fees — you receive exactly what you request.
KYC (Know Your Customer) is a straightforward identity verification process. It only needs to be done once, and once complete, you'll have full access to withdrawals, bonuses, and all platform benefits.
Required documents:
- National ID Card (NID) — Clear photos of both the front and back. This is the primary document required.
- Alternative: A photo of your passport or driving licence.
- Selfie: A selfie holding your NID — required in some cases.
How to submit: Log in and go to Profile → KYC Verification to upload your documents. Make sure photos are clear, not blurry, and that all four corners are visible.
Processing time: Verification is completed within 2 to 24 hours in most cases. You'll receive an SMS confirmation once it's done. If you run into any issues, contact support@koww.click.
This is a common concern among bettors. Koww follows international Sports Betting rules in this regard:
Match fully cancelled: If a match is cancelled before it begins, all bets are voided and the full amount staked is refunded — no deductions whatsoever.
Match Abandoned Mid-Way (cricket): If play is suspended before the required overs are completed and no result is declared, bets are generally voided and your stake is refunded. However, if an official result is determined via the DLS method, that result will stand.
Football Match Ended Before 90 Minutes: If a match is stopped after 70 minutes of play and an official result is declared, bets may be settled based on the score at that point.
Refunds for any cancelled match may take up to 48 hours. You will receive a notification.
Yes, Koww offers both real-time scores and live streaming, though certain conditions apply.
Live scores: When logged in, you can view real-time scores, overs, wickets, or goals for all ongoing matches on the match odds page (/match-odds). This is available for every match with no extra steps required.
Live Streaming: Live video streaming for selected matches is available directly on the platform. To watch, you must be logged in and have an active bet on that match, or have made a deposit within the last 24 hours.
Streaming isn't available for every match — it depends on broadcast rights. Coverage is more widely available for international cricket and major football leagues. Streaming quality is generally better on the mobile app.
There are several reasons your koww account may be locked, each with its own solution:
1. Repeated incorrect password attempts: Five consecutive incorrect password attempts will automatically lock your account for 30 minutes. After 30 minutes you can try again, or log in using the OTP method instead.
2. KYC Verification Pending: If you attempt your first withdrawal without completing KYC, your account will be partially restricted. Completing KYC will resolve this immediately.
3. Security Concern: If unusual activity is detected — such as a login from an unfamiliar country — your account is temporarily secured and an SMS alert is sent.
4. Self-Initiated Break: If you previously set a self-exclusion period as part of responsible gambling and have since forgotten, you won't be able to log in until the period expires.
If none of the above apply, contact support@koww.click or live chat right away. Just provide your registered mobile number and name, and the team will resolve it quickly.
It's a fair question to ask — money is involved online, so staying cautious is the right call. Here's what you need to know about koww:
Licence & regulation: Koww operates under a licence from an international gaming authority, meaning regular audits and transparent operations are mandatory.
Fund protection: Member balances are held separately from the company's own operational funds, meaning your deposited money stays protected even in unexpected circumstances.
Technical Security: 256-bit SSL encryption, two-factor authentication, and automated fraud detection are all active.
Transparency: All bonus terms, withdrawal rules, and bet settlement procedures are clearly stated — no hidden catches.
User experience: Millions of members bet and withdraw regularly. 24/7 support is available for any issues.
In short — yes, Koww is a reliable platform. That said, as with any betting site, only wager what you can afford to lose without it affecting your day-to-day life.
Koww offers three levels of self-restriction to keep you in control of your betting — choose based on how long you need and what you're trying to achieve:
Temporary Break (1 day to 6 months): Log in → Profile → Settings → Responsible Gaming → select "Temporary Break" → set the duration → confirm. During the break you won't be able to log in, and bonus SMS notifications will be paused. Your account will reactivate automatically once the period ends.
Permanent Self-Exclusion: If you want to step away from betting long-term, message support@koww.click or live chat with "I want self-exclusion." The team will verify your identity, permanently close the account, and return any remaining balance. This request is processed within 2 hours.
Permanent Account Deletion: To permanently delete your account, you'll need to contact support. Betting history and transaction records are retained for a legally required period, though your personal data will be removed.
Using these tools isn't a sign of weakness — it takes courage to know yourself and stay in control.