Koww's Commitment

Koww Responsible Gambling — Know Your Limits, Stay Safe

Betting is for entertainment — not a source of income. Koww wants every member to play in a controlled and mindful way. All the tools you need to stay within your limits are right here.

What You'll Find on This Page
Setting Deposit & Budget Limits
Self-Exclusion & Account Deactivation
Recognizing Signs of Problem Gambling
Self-Assessment Tools
Minor Protection Measures
Playing under the age of 18 is strictly prohibited
18+
Age Verification Is Mandatory
5
Self-Protection Tools
24/7
Support Available
Free
Free to use, all tools

The Principles of Responsible Gambling — 6 Pillars

Koww believes entertainment is only worthwhile when it is controlled and mindful

Budget first, play second
Set yourself a limit before you play — daily, weekly, or monthly. On Koww, that limit can be locked into the system so it holds even in moments of impulse.
Play for Entertainment
Never think of betting as a source of income. Play to add some fun to watching cricket or for the occasional thrill — that's its proper purpose.
Taking a Break Is a Sign of Strength
If you're tired, overly excited, or in a low mood, take a break from playing. Koww has a self-break tool — with one click, you can take a break of anywhere from 1 day to 6 months.
Do not chase your losses
Chasing losses with more bets is the biggest trap of all. Every bet is independent — past results have no bearing on what comes next.
Keep Track of Your Time
Sitting in front of a screen for hours on end isn't healthy. Set a time limit before you start playing, and when that time is up, step away.
Let Your Family Know
Let the people close to you know that you bet online. Keeping it secret makes problems worse; being open makes it easier to stay in control. Take your family's views seriously.

Koww's Self-Protection Tools — How to Use Them

All these tools are available in your account, always free of charge

Deposit Limit
Instant activation
Set your own maximum deposit limits — daily, weekly, or monthly. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
  • 1Log in to your account
  • 2Go to Profile → Security Settings
  • 3Select the "Deposit Limit" option
  • 4Enter your preferred duration and amount
  • 5Confirm with OTP
Temporary Break
1 day to 6 months
Temporarily deactivate your account to clear your head or create some distance. You won't be able to log in during the break, but your account will reactivate automatically once the period ends.
  • 1Go to Settings → Responsible Gambling
  • 2Select "Take a Break"
  • 31 Day / 1 Week / 1 Month / 6 Months
  • 4Takes effect immediately upon confirmation
Permanent self-exclusion
Via support
If you want to step away from betting for the long term, take a permanent self-exclusion. Your account will be closed and your balance returned. A single message to Support is all it takes.
  • 1Contact support via live chat or email
  • 2Request "self-exclusion"
  • 3The team will verify your identity
  • 4Your balance will be returned
  • 5The account will be permanently closed
Session Time Limit
Consecutive Play Limit
Set a limit on how long you play in a single session. When the time is up, you'll receive an automatic alert and the session will end. You're free to start again after a rest.
  • 1Go to Settings → Session Management
  • 2Choose your maximum session length
  • 3You'll receive a reminder when your time is up
Loss Limit
Maximum daily loss
Once you lose a set amount, betting will be stopped for the rest of that day. When the defined loss limit is crossed, the system automatically blocks further play — an effective way to break the cycle of chasing losses.
  • 1Go to Security Settings
  • 2Select the "Loss Limit" option
  • 3Set a daily limit
  • 4You will receive a warning when your limit is reached
Bonus Opt-Out
Reduce temptation
If you would rather not see bonus or promotional offers, you can opt out of all marketing communications. Without the temptation of offers, sticking to your plan becomes much easier.
  • 1Go to profile settings
  • 2Go to notification preferences
  • 3Opt out of marketing offers

Self-Assessment — Is Your Betting Habit Under Control?

Answer the questions below honestly. This is just for you — no one else will see it.

1
Do you sometimes feel like the day is empty or something is missing when you have not placed a bet?
2
Have you ever placed more bets after a loss in an attempt to win back what you lost?
3
Are you hiding your betting from family or friends?
4
Have you ever used money set aside for essential expenses — groceries, rent, or your children's education — to place bets?
5
Have you ever tried to stop betting but could not?

Warning Signs of Problem Gambling

If you notice even one of these signs in yourself, take a break immediately

Exceeding your budget
Feeling the urge to keep playing even after your betting budget for the month is gone — that's a clear warning sign.
More Time Than Planned
You sat down for half an hour, but hours have passed — losing track of time is a serious warning sign.
Winning Feels Empty
Winning no longer feels as good as it used to, yet the urge to keep playing grows stronger — this is a sign of psychological dependence.
Social Withdrawal
Choosing betting over spending time with family or friends — withdrawing from relationships is an important warning sign.
Betting with Borrowed Money
If you have borrowed money from someone to place bets, it is definitely time to stop. Going down that path only compounds the problem.
Mood swings
Extreme excitement when you win and deep frustration or anger when you lose — this kind of emotional volatility is a well-known sign of betting dependency.
Koww's Commitment

Your wellbeing matters more to us than our business

Koww recognizes that for some people betting can become a problem. That is exactly why these tools were built. A member who bets less means less revenue for Koww — yet we still offer self-exclusion, because people's wellbeing comes first.

  • All self-exclusion requests take effect within 2 hours
  • Full balance refunded upon permanent exclusion
  • Koww will reach out directly if signs of problem gambling are detected
  • All promotional SMS paused for the duration of your break
  • All tools available 24/7, free of charge

The Golden Rules of Safe Betting

Keep these points in mind before every bet

01
Spare funds only
Only bet money you can afford to lose — money whose absence won't affect your daily life.
02
Entertainment First
Keep your focus on enjoying the excitement of the match, not on expectations of winning.
03
While in a healthy state of mind
Stay away from betting when you are irritable, exhausted, or feeling low.
04
Stick to Your Limits
Decide on your limit in advance, and when you reach it, stop for the day.

Underage Protection — For Parents & Guardians

Koww strictly enforces the 18+ age limit and provides support for parents and guardians

Age Verification Is Mandatory
Date of birth is verified at registration. No underage user can open an account.
Family Protection
Parents should enable parental controls on their devices. Access to koww.click can be restricted.
Report a concern
If you suspect a minor is using Koww, please notify us at support@koww.click — we will act promptly.
Account Lock
Parents are advised to set a strong password and enable two-step verification on their own account.

More on Responsible Gambling

For many people in Bangladesh, online betting starts with cricket — just a little extra excitement on top of the match. For most, it stays that way. But for some, what begins as a habit can gradually become a problem. Koww understands this, which is why its responsible gambling tools have been built with such care.

When Betting Becomes a Problem

There is no single moment when betting becomes a problem — it happens gradually. It starts out as fun, but over time the day feels incomplete without it. Losses trigger the urge to chase them back, and wins fuel the desire to play even more. Before long, household money and borrowed funds from friends are all finding their way into bets.

Being in this situation doesn't make you guilty or weak. It's a very human vulnerability that many people experience. What matters is recognising the signs and reaching out for help in time.

How Koww Actively Helps

Koww doesn't consider its responsibility fulfilled just by providing tools. Our system automatically monitors certain behavioural patterns — such as placing bets in rapid succession, playing for hours late into the night, or placing large bets immediately after a loss. When patterns like these are detected, Koww's responsible gambling team reaches out directly to that member.

This is not a complaint or a penalty — it's simply a check-in. Just asking, "Are you doing okay?" Many members have said later that this one message was what helped them stop.

The Rationale Behind Deposit Limits

Many members hesitate to set a deposit limit — it can feel like restricting your own freedom. In reality, it's the opposite. Setting a limit means trusting yourself — knowing where your boundary is and committing to it.

One important thing to keep in mind — increasing your limit on Koww requires a 24-hour waiting period. This is intentional. If you lose and feel the urge to raise your limit and keep playing in the heat of the moment, that option simply isn't available for 24 hours. By the next day, with a clearer head, many people end up reconsidering that decision.

Why Letting Your Family Know Matters

Many people keep their online betting hidden from family. That secrecy itself becomes the problem — when no one knows, there's no accountability. But if a family member or a trusted friend is in the loop, even a simple question like "how much did you play this month?" can be enough to keep things in check.

Koww does not require members to inform their families. However, experience shows that those who openly share with loved ones are the ones who manage to enjoy betting safely over the long term.

Don't Hesitate to Seek Help

If you feel something is wrong, reach out to Koww Support right away. Email us at support@koww.click or start a live chat. Just saying "I think I've been playing too much and need some help" is enough — our team will take care of everything from there. No shame, no judgment. Just support.

Problem gambling is a recognised mental health issue. Reaching out for help at the right time is completely normal — and it takes real courage. Koww is always here for you.

Steps to Use the Tools

Any tool takes just a few minutes to activate

Log in to your Koww account
Log in via the website or the app — whichever works for you. The mobile app makes navigating to Settings even quicker.
Click on the profile icon
Tap the profile icon in the top-right corner to open the menu, where you will find the "Settings" or "Security" option.
Go to the Responsible Gaming section
Find all tools in one place — deposit limits, breaks, and self-exclusion, all here.
Activate Your Preferred Tool
Choose the tool you need, set the value or duration, and confirm with an OTP — it activates immediately.
You'll receive a confirmation
Once a tool is activated, you'll receive an SMS confirmation. If you run into any issues, live chat support is always available.

Tips for Building Healthy Betting Habits

Small habits make a big difference over time

Set a monthly budget
At the start of each month, set aside a separate betting budget. Treat this as an "entertainment expense" — just like money you'd put aside for a movie or a meal out.
Set a session timer
Set a timer on your phone before you start playing. When it goes off, stop — regardless of what's happening in the game, not after one more bet.
View Transaction History
Check your account transaction history once a week. Looking at the numbers gives you a clear picture of exactly how much you're spending.
Not after midnight
Fatigue late at night impairs judgment. Set a personal rule to avoid betting after midnight.
Never bet with borrowed money
Follow this one rule — never place a bet with borrowed money. Not ever.
Stay busy during your break
During breaks, shift your focus to something else — a book, a walk, time with friends. Fill the space that betting leaves behind.

Play safe, stay happy

Register with Koww and enjoy all the benefits of responsible betting.

Register

FAQ

The most frequently asked questions about account management and promotional offers

Some details on your Koww account can be updated by yourself, while others require assistance from our support team. Details you can change on your own through Account Settings include your password, communication preferences, and notification settings — all editable directly from Profile → Settings. To change your mobile number, however, you will need to contact the support team, as the number is linked to your payment method and manual verification is required for security. Submit your request via live chat or at support@koww.click. An OTP confirmation from your previously registered number and matching national ID information may be required. The change is typically completed within 24 hours.

All of Koww's active promotional offers and vouchers are listed together on the Voucher page (/voucher) — that's the most reliable place to check. Each offer's full terms, validity period, and wagering conditions are clearly stated there. Beyond that, once you're logged in, any personalised offers available to you will appear as banners or notifications on your dashboard. If you have push notifications enabled on the app, you'll be alerted as soon as a new offer goes live. As for how often offers are updated — Koww doesn't announce a fixed schedule, but there's typically at least one new offer every week. During major cricket tournaments or special occasions, multiple offers may launch at once. Checking the Voucher page regularly means you're unlikely to miss anything.

Play on Koww — safely, mindfully, and enjoyably

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