Koww Rules & Terms — The Complete Guidelines for Using the Platform

These Terms & Conditions apply to the Koww platform and all its services. By accessing koww.click, opening an account, or using any of our services, you are considered to have automatically accepted these terms.

Koww is an online entertainment platform offering Sports Betting, lottery, casino games, and related services. The platform operates for entertainment purposes only.

Koww reserves the right to update these Terms & Conditions at any time. The version published on the website at any given time is the version in effect. For significant changes, registered members will be notified in advance by email or platform notification.

To open an account on Koww, you must register using accurate and genuine information. Creating an account with false details is prohibited and will result in account cancellation if detected.

• Only one account may be registered per mobile number.
• If a single person holds multiple accounts, all of them will be cancelled.
• Members are solely responsible for keeping their account password and login credentials confidential.
• Sharing or transferring your account to any third party is strictly prohibited.
• If any information provided at registration changes, please notify the support team as soon as possible.

Koww may request additional information or documents at any time to verify your identity. Withdrawals may be temporarily suspended until verification is complete.

Deposits and withdrawals on Koww can be made through popular mobile banking methods available in Bangladesh, including bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit via bKash & Nagad: ৳500, maximum: ৳50,000 per transaction.
• Minimum deposit via bank transfer: ৳2,000.
• Withdrawal requests are typically processed within 15 minutes to 24 hours after verification.
• Koww charges no transaction fees — on either deposits or withdrawals.
• Withdrawals can only be made to a registered payment method and the registered account number.

If Koww identifies a suspicious transaction, it reserves the right to place a temporary hold pending investigation. Withdrawals may be delayed during this period. If no irregularities are found, the full amount will be released promptly.

It is each member's responsibility to carefully read the applicable odds and conditions before placing a bet on Koww. Once a bet is confirmed, it generally cannot be changed.

• Odds in live betting change in real time — the odds at the moment a bet is confirmed are final.
• If incorrect odds are displayed due to a technical error, Koww reserves the right to void the affected bet.
• If a match or event is cancelled, the full stake for that bet will be refunded.
• In the event of a dispute over results, the decision of the relevant international sports authority is final.
• Placing bets on the same match outcome from multiple accounts is strictly prohibited.

Koww monitors betting activity and reserves the right to investigate any unusual patterns detected. Settlement of results may be delayed in cases of suspected irregular betting activity.

Koww offers a variety of bonuses and promotional offers. Each offer has its own terms and conditions, which are clearly stated on the offer page.

• Every bonus offer has a set expiry date — bonuses that are not used in time will be cancelled automatically.
• The same bonus may not be used more than once on the same account, unless explicitly stated otherwise.
• When you win using a free bet, only the winnings are credited to your wallet — not the original value of the free bet itself.
• If bonus abuse is found, the bonus and any associated winnings will be forfeited.
• Voucher codes must be redeemed exclusively on the designated page — no other method is accepted.

Koww reserves the right to modify, suspend, or cancel any promotional offer at any time. For ongoing promotions, members will be notified in advance wherever possible.

Koww is committed to maintaining a fair and safe entertainment environment. The following activities are strictly prohibited:

• Multi-Accounting: Operating multiple accounts under the same person's name.
• Bonus Hunting: Opening an account solely to claim bonuses or to violate platform rules.
• Cheating: Using automated software, bots, or any other technology to gain an unfair advantage.
• Money Laundering: Attempting to launder illegal funds through Koww.
• Account Hacking: Attempting to access another member's account.
• Harassment: Abusive behavior toward the support team or other members.

Koww reserves the right to temporarily or permanently suspend any account when necessary. This decision is typically made for the following reasons:

• Where clear evidence of a Terms & Conditions violation is found.
• Identity verification has not been completed, or false information has been provided.
• The account has been inactive for an extended period (12 months or more).
• The member has submitted a request to close their own account.

The valid balance of a suspended account is generally refunded; however, if the account was closed due to a terms violation, associated bonuses and any suspicious winnings may be deducted. Members may contact the support team to request account recovery.

Koww takes the protection of members' personal data very seriously. All information provided at registration, transaction details, and usage patterns are kept strictly confidential.

• All data is secured with 256-bit SSL encryption.
• Personal data is never sold or transferred to third parties.
• Information may be disclosed to authorities upon request due to legal obligations.
• Members may request to view or correct their personal information at any time.

Koww's full Privacy Policy is published separately. To learn more, Privacy Policy Page See.

Koww never encourages excessive gambling. The platform is designed for entertainment — not as a reliable source of income.

• Members can set daily or weekly deposit limits on their own account.
• For a temporary break, accounts can be deactivated for a period of 1 week to 6 months.
• Permanent self-exclusion is available — simply notify the support team.
• If signs of excessive gambling are detected, Koww may proactively reach out to the member.

Koww takes all member complaints seriously. If you have a dispute or complaint, you may seek resolution through the following process:

• Step 1: Contact the support team via live chat or email at support@koww.click.
• Step Two: If you are not satisfied with the support team's resolution, escalate the matter to the management team.
• Third step: If both parties agree, the matter is resolved through neutral mediation.

Including a transaction ID, screenshots, and any relevant details when filing a complaint helps speed up the resolution process. All complaints are generally resolved within 48 hours.

Koww may at any time modify, upgrade, or discontinue any part of its service. Temporary downtime for maintenance is possible — members will be notified in advance wherever possible.

• The service may be temporarily unavailable during scheduled server maintenance or upgrades.
• Koww reserves the right to correct any bet or transaction that occurs due to a technical error.
• Additional terms and conditions may apply to new features or services.

Koww aims to keep the platform active 99% of the time; however, there is no general obligation to provide compensation for downtime caused by technical issues.

If you have any questions about the terms or need assistance with any aspect of our service, please contact Koww's support team:

• Live Chat: The chat icon in the bottom-right corner of the website or app — the fastest way to get a response.
• Email: support@koww.click — responses are typically provided within 24 hours.
• Support Hours: Seven days a week, 24 hours a day.

The latest version of these Terms & Conditions is always available on the Koww website. Printed copies or screenshots of older versions are not valid — only the current version on the website applies.