Last Updated: January 2026

Koww Privacy Policy — How Your Data Is Protected

Your personal data is treated with the utmost care at Koww. This page clearly explains what information is collected, why it is collected, and how it is kept secure.

What This Policy Covers
What Data Is Collected
How Your Data Is Used
Third-Party Data Sharing Policy
Security Layers
Your Rights
By using Koww, you are considered to have accepted this policy.
256-bit
SSL Encryption
Zero
Your data is never sold
January 2026
Last Updated
In Bangla
Fully described

Your Data at Koww — 6 Core Principles

Skip the legal jargon — here's a plain-language guide to how Koww protects your privacy

Data collection is kept to a minimum
koww only collects the information genuinely needed to provide its services. No unnecessary personal data is ever requested.
Industry-Standard Encryption
All data is encrypted with 256-bit SSL — whether in transit or stored on our servers, your information is protected at every stage.
Never Sold to Third Parties
Your data is never sold or shared with advertisers. Koww does not monetize your data.
Transactions Are Completely Confidential
Your deposit, withdrawal, and betting history is completely confidential. No other member or third party can access this information.
Your Own Control
You have the right to view, correct, or request deletion of your data. You are in control of your information.
Change Notifications
Registered members will be notified in advance of any significant changes to the Privacy Policy — no unexpected changes will be imposed without prior notice.
Section 1

Introduction & Scope

This Privacy Policy is published on behalf of the company operating the Koww platform. It applies to you whenever you use the koww.click website or mobile app.

Koww believes your personal data belongs to you. We only have the right to collect it when it is genuinely necessary to provide our services — and only with your knowledge.

In plain terms: koww collects your data because providing the service simply isn't possible without it — not to sell it, not to advertise with it.

This policy is written in plain language so every member can understand it easily. If you have any questions, feel free to reach out directly to the support team.

Section 2

What Data Is Collected

Koww collects three types of data — information you provide directly, data generated through your use of the platform, and information collected automatically through technical means.

What You Provide
  • Name & Mobile Number
  • Date of Birth
  • Email Address
  • Payment Method Details
  • Identity Verification Documents
Usage Data
  • Transaction History
  • Betting Activity
  • Login Time & Location
  • Favourite Games & Categories
  • Support Chat History
Technical Information
  • IP address
  • Device type & OS
  • Browser version
  • Cookies & Session Data
  • Page Visit Logs
Identity verification documents (such as copies of your NID or passport) are stored in secure, encrypted storage only after verification is complete, and are deleted within a defined period once they are no longer needed.
Section 3

How and Why Your Data Is Used

Koww uses collected data for specific, limited purposes. Each purpose is clearly outlined below:

  • Account Management: To register, verify logins, and ensure your account's security.
  • Payment processing: To ensure deposits and withdrawals are processed correctly and to prevent fraud.
  • Service improvement: To understand which features are most used and where issues occur, so we can improve your experience.
  • Contact: To send important account notifications, security alerts, and transaction confirmations.
  • Legal Obligation: To fulfill our legal obligations under Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
  • Responsible Gambling Monitoring: To identify signs of excessive betting and take appropriate steps in the member's best interest.
Marketing communications: If you no longer wish to receive promotional SMS or emails from koww, you can opt out via account settings or by contacting support. However, transaction confirmations and security alerts cannot be turned off — these are part of the service.
Section 4

Data Sharing & Third Parties

Koww does not sell your personal data to third parties or share it for advertising purposes. However, limited data sharing with trusted partners may occur for operational purposes:

  • Payment Processors: Information necessary to process transactions is shared with bKash, Nagad, or your bank. This data is used solely for the specific transaction.
  • Technology service providers: We work with trusted technology partners for server hosting and cybersecurity. All partners operate under contractual confidentiality obligations.
  • Regulatory Authority: Where required by a court order or legal obligation, relevant data may be disclosed to government authorities. This forms part of koww's legal responsibilities.
Third-party partners may only use the data they receive for the specific purpose it was shared — using it for their own purposes, storing it beyond that, or re-sharing it is prohibited under their contracts.

Koww does not share members' behavioral data with any third party for advertising targeting purposes. What you play on Koww or how much you win stays completely private — no external organization has access to that information.

Section 5

Security Measures — Multi-Layer Protection

Koww uses a layered security framework so that if one layer fails, the others remain active.

1
SSL/TLS Encryption
All data transmitted between your device and koww's servers is encrypted with 256-bit AES encryption. Even if intercepted in transit, it cannot be read.
2
OTP & Two-Step Verification
OTP verification is mandatory for withdrawals and sensitive account changes. With two-step verification enabled, your account stays secure even if your password is compromised.
3
Suspicious Activity Monitoring
An AI-powered system monitors account activity 24/7. Any unusual login or transaction is automatically flagged and an alert is sent.
4
Encrypted Data Storage
All sensitive data stored on our servers is encrypted. Even with direct server access, the data remains unreadable.
5
Regular Security Audits
External security experts conduct regular penetration testing. Any vulnerabilities identified are addressed promptly.
Your responsibilities: Use a strong password, never share your login credentials with anyone, and exercise caution when using public WiFi.
Section 6

Cookies & Tracking Technologies

Koww's website and app use cookies — small text files stored in your browser. These help improve your experience.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect login functionality and core services.

Section 7

How Long We Retain Your Data

Koww only retains your data for as long as necessary. Retention periods vary by data type:

  • Account information: For as long as your account remains active. After closure, data may be retained for up to 5 years for legal purposes.
  • Transaction history: Retained for a minimum of 5 years due to legal and financial regulatory requirements.
  • Identity verification documents: After verification is complete, only the necessary data is retained and the rest is deleted — maximum 3 years.
  • Support chat history: Retained for 2 years to facilitate dispute resolution.
  • Technical Logs: Typically deleted within 90 days.
Due to legal obligations, certain data may not be deletable before a specified period. However, such data is retained solely for legal purposes and is not used for anything else.
Section 8

Your Rights

You have certain rights over your personal data. Koww respects these rights and is committed to helping you exercise them:

Right to Access
You can request to see what data koww holds about you. Submit a request to support and it will typically be provided within 7 business days.
Right to Rectification
If any of your information is incorrect, you can request a correction — directly via account settings or through support.
Right to Deletion
You may request deletion of your data when closing your account. If legal restrictions prevent full deletion, we will explain the reasons.
Right to Restrict Processing
You can request to opt out of marketing communications or the use of optional data. Data required for core service delivery cannot be restricted.
Right to Data Portability
You can request a copy of your data. Submit a request to support and it will be provided in a technically feasible format.
Right to Lodge a Complaint
If you have any concerns about how your data is being used, you can submit a complaint to our support team. All complaints are investigated seriously.
Section 9

Protection of Minors

Koww's services are intended for individuals aged 18 and above only. We do not knowingly collect data from minors.

If a minor has accidentally created an account and their data is stored on Koww, a parent or guardian can contact our support team to have the account closed and the data deleted promptly.

If you suspect a minor is using koww, please notify us immediately at support@koww.click. koww treats this matter with the utmost seriousness.
Section 10

Policy Changes & Updates

Koww may update this Privacy Policy when necessary. How you are notified depends on the nature of the change:

  • Minor Changes: The last-updated date on the page will be revised accordingly.
  • Minor updates: Notifications will be visible on the platform when you log in.
  • Major Changes: You will be notified in advance via your registered email or SMS — typically 30 days before changes take effect.

Continued use of Koww after an updated policy is published will be considered acceptance of the new terms. If you do not agree, please submit a request to close your account.

Section 11

Contact & Privacy Requests

To ask any questions about this Privacy Policy, request access to or deletion of your data, or raise any concerns, please contact koww:

  • Email: support@koww.click
  • Live Chat: Within the website or app — available 24/7
  • Response Time: Privacy-related requests are typically responded to within 7 business days
Including your account ID or registered mobile number when submitting a privacy request helps us verify your identity faster and process your request more quickly.

Koww Privacy Policy — In Detail

It is natural to have concerns about data security in the digital age. Wondering where your data goes, who can see it, and whether it could be misused are all valid questions. Koww wants you to have clear answers to every one of them.

Why We Collect Your Data

Operating an online betting platform requires meeting certain mandatory requirements set by regulatory authorities. In particular, complying with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations means we must verify member identities. This applies not just to Koww, but to every legitimate financial platform in the world.

Beyond that, some data is needed to maintain service quality. Knowing your preferred games allows Koww to show you relevant offers. Knowing your login location helps detect unusual login attempts. This information is collected primarily for your own protection.

How Your Data Flows During a bKash Deposit

Many people wonder — if they deposit via bKash, can Koww access their other bKash transaction data? The answer is no. Koww only receives confirmation of the specific transaction — whether the funds arrived and how much was sent. We are never informed of your bKash balance or any other transactions made through your bKash account.

Similarly, Koww cannot use your deposit data to serve you ads through bKash or Nagad. Each party only receives the information necessary for their own role.

The Reality of Deleting Your Data

Many members ask — if I close my account, will all my data be deleted? The honest answer is no, not immediately. Transaction records must be retained for several years to meet legal requirements.

That said, any data we are not legally required to retain will be deleted. Marketing preferences and usage analytics are not kept after an account is closed. So while we cannot say "all data will be erased," we can guarantee that nothing beyond what is legally necessary will be held onto.

Password & Login Security

One important thing to know — no koww employee will ever ask for your password. If anyone contacts you by phone or chat claiming to be from koww and asks for your password or OTP, it is a scam. Passwords are stored in hashed form on koww's servers — koww itself has no access to your actual password.

If you receive any suspicious communications, contact support@koww.click immediately and change your password.

Join a Platform You Can Trust

Your data is safe with Koww — register and play with complete peace of mind.

Register Now

FAQ

Most frequently asked questions about Responsible Gaming and VIP benefits

Yes, koww offers several responsible gaming tools that you control directly. First, deposit limits — go to your account settings to set a daily, weekly, or monthly cap on deposits. Limits take effect immediately once set, but increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions. Second, a temporary break or cooling-off period — you can deactivate your account for anywhere between 1 day and 6 months. You won't be able to log in during this time. Third, permanent self-exclusion — if you need a long-term break, contact support and your account can be permanently deactivated. Full details on all tools are available on koww's Responsible Gaming page.

Koww's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. You earn points with every bet or transaction, and as your points grow, so does your tier. Each level comes with its own set of perks. At Bronze, you get standard cashback and regular promotional offers. Silver bumps up your cashback rate and gets you invitations to special events. Gold is where things start to change significantly — withdrawals are processed faster and you're assigned a dedicated account manager. Platinum members enjoy the highest cashback rates, increased daily withdrawal limits, and an exclusive birthday bonus. Diamond members can withdraw up to ৳3 lakh per day in as little as 15 minutes, participate in exclusive tournaments, and receive top-priority support. Full details on VIP tiers and all associated benefits are available on Koww's VIP page.

Your Data Is Safe at koww — Join with Confidence

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